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ClickSoftware Welcomes Additions to Services, Cloud, Legal, and APAC Teams
This summer, ClickSoftware welcomed several new employees. Sal Mahbouba was appointed Senior Vice President of Global Services, Craig Zajac was appointed Senior Vice President of General Counsel and......
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ClickReads: IoT Transforming Service Delivery and Implications
Editor’s Note: ClickReads is our new weekly series of the top technology and business stories relevant to the field service industry. Check back weekly for the newest installment, or look for... [[...
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ClickSoftware’s Gilad Brand discusses field service trends in Panasonic blog...
Live video has been an emergent communication technology in the field service industry. Panasonic recently wrote a blog post discussing how live video is transforming on-site maintenance.... [[ This is...
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Acciona Uses ClickSoftware to Improve Infrastructure in Peru
Spain-based Acciona is a leader in the development and management of infrastructure, renewable energy, and water and services. They’re also a happy ClickSoftware customer, and produced a video... [[...
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ClickSoftware Named 2016 Hot Vendor in IoT by Aragon Research
We are pleased to announce that Aragon Research, a technology-focused research and advisory firm, named ClickSoftware a 2016 Hot Vendor in the Internet of Things (IoT) category. Each year, Aragon... [[...
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New Faces and Promotions at ClickSoftware
This summer, ClickSoftware announced two important appointments in technology leadership. Amit Monovich was welcomed as the new Vice President of Research and Development (R&D) and was... [[ This...
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Great Field Service Is Hard, but Possible
Over the past few weeks on the blog, we have been diving into the challenges of field service management for our “Service is Hard” series. We’ve highlighted continuous improvement, mobility... [[ This...
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Customer Spotlight: SGS’ Tony Perkins Featured in Field Technologies
The best part of the ClickSoftware community is our customers. We provide the best tools we can for field service and customer-centric organizations, but our customers are the ones achieving great......
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Change Management Challenges in Field Service
Following up on our Service is Hard blog series, today we’re discussing the topic of “change management” and how this adds to the challenges of field service. This is our third post... [[ This is a...
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Mobility Challenges in Field Service Management
We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As mentioned in the intro blog post for this......
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SAP SAPPHIRE NOW 2016 Takeaways
Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two......
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Continuous Improvement Challenges in Field Service Management
We’re diving into our Service is Hard blog series by first addressing the topic of ‘continuous improvement’—and why it presents a challenge for field service management. As mentioned in my previous......
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Field Service Management IS Hard… But it Doesn’t Have to Be
Throughout my 20 year career in Field Service Management (FSM), I have come to a realization:for every organization responsible for delivering service to customers, FSM is challenging. Beginning...
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Vectren Corporation Turns to ClickSoftware to Power Field Management!
We are pleased that Vectren Corporation has come on board and joined us as one of our newest ClickSoftware customers. As an energy holding company delivering services to more than 1 million...
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Weighing Public vs. Private Interests in the Big Data Economy: Innovations in...
Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Metropolitan Corporate Counsel on November 30, 2015.......
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30 Field Service Managers, Consultants, and Business Leaders Reveal the Best...
Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction. All of this, of course, means a... [[...
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Social Media and the rise of customer-obsessed commerce
It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you can find a review of the product. (The... [[...
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How Small and Medium Businesses (SMBs) can hold their own
One of the formative work experiences in my career was working for a subcontractor. The company installed insulation and fireplaces. It was by no means a small company, but it wasn’t a huge company......
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Transforming Customer Interaction: Announcing Click Field Service Edge
It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and... [[...
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Bundle this: Comcast’s deal with Amazon shows why a beautiful front-end...
In its most recent move to touch nearly every aspect of consumer life, Amazon announced a big retail partnership with Comcast to make the trio of Xfinity services available through its newly minted......
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