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Best Field Service Management Presentations & Slide Decks: 50 Killer...
Field service management is a broad field that encompasses managing remote teams and fleets, managing shift work, handling field sales, creating optimized schedules, and connecting field service... [[...
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The Top 15 Posts: Apps and Tools for Success
What caught your attention on ClickSoftware’s blog? Was it the numerous posts about mobility and apps? Maybe you preferred the expansive articles containing resources or even those which defined... [[...
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How service businesses can leverage mobility for improved customer relationships
Guest Blogger: Diabsolut Field Service Management Mobility is now a key part of our lives. Smartphones and tablets have disrupted a lot of industries by creating new opportunities to interact with......
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What Is Dispatch Management?
For organizations and enterprises managing field service personnel and fleets, dispatch management is a critical business component. Dispatch management software makes use of built-in scheduling... [[...
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Tips to Help Minimize Overtime
Murphy’s Law, the saying that “anything that can go wrong will” might as well be the motto for unscheduled field service disasters. From traffic delays to customer cancellations to miscommunication......
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What Is Staff Scheduling and Planning?
Staff scheduling and planning consumes hours of managers’ and dispatchers’ time. Staff scheduling and planning does not simply entail filling out a calendar of shifts; rather, it involves...
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Bundle this: Comcast’s deal with Amazon shows why a beautiful front-end...
In its most recent move to touch nearly every aspect of consumer life, Amazon announced a big retail partnership with Comcast to make the trio of Xfinity services available through its newly minted......
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Transforming Customer Interaction: Announcing Click Field Service Edge
It’s easy to lump all B2B tech solutions into two giant groups: the dinosaurs of old who barely hold on to market share simply by their size and budgets, and the nimble startups that come in and... [[...
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How Small and Medium Businesses (SMBs) can hold their own
One of the formative work experiences in my career was working for a subcontractor. The company installed insulation and fireplaces. It was by no means a small company, but it wasn’t a huge company......
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Social Media and the rise of customer-obsessed commerce
It’s expected that when you do any sort of online shopping, you look at reviews of whatever you’re buying. From computers to furniture and even socks, you can find a review of the product. (The... [[...
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30 Field Service Managers, Consultants, and Business Leaders Reveal the Best...
Motivated field service employees have better job satisfaction, higher performance levels, and greater productivity, leading to increased customer satisfaction. All of this, of course, means a... [[...
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Weighing Public vs. Private Interests in the Big Data Economy: Innovations in...
Guest Post: Richard Cohen, Special counsel in the corporate department of Kelley Drye’s New York office. This article was originally published by Metropolitan Corporate Counsel on November 30, 2015.......
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Vectren Corporation Turns to ClickSoftware to Power Field Management!
We are pleased that Vectren Corporation has come on board and joined us as one of our newest ClickSoftware customers. As an energy holding company delivering services to more than 1 million...
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Field Service Management IS Hard… But it Doesn’t Have to Be
Throughout my 20 year career in Field Service Management (FSM), I have come to a realization:for every organization responsible for delivering service to customers, FSM is challenging. Beginning...
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Continuous Improvement Challenges in Field Service Management
We’re diving into our Service is Hard blog series by first addressing the topic of ‘continuous improvement’—and why it presents a challenge for field service management. As mentioned in my previous......
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SAP SAPPHIRE NOW 2016 Takeaways
Three weeks ago, I had the pleasure of attending SAP SAPPHIRE NOW in Orlando, Florida with the rest of the ClickSoftware team. As a show veteran, this was my fifth year in a row attending, I had two......
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Mobility Challenges in Field Service Management
We continue our Service is Hard blog series this week by addressing the topic of mobility and why it can prove a challenge for field service management. As mentioned in the intro blog post for this......
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Change Management Challenges in Field Service
Following up on our Service is Hard blog series, today we’re discussing the topic of “change management” and how this adds to the challenges of field service. This is our third post... [[ This is a...
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Customer Spotlight: SGS’ Tony Perkins Featured in Field Technologies
The best part of the ClickSoftware community is our customers. We provide the best tools we can for field service and customer-centric organizations, but our customers are the ones achieving great......
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Great Field Service Is Hard, but Possible
Over the past few weeks on the blog, we have been diving into the challenges of field service management for our “Service is Hard” series. We’ve highlighted continuous improvement, mobility... [[ This...
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