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A Company That Cares – The KinCare Story
Author: Yair Lehrer We are proud to be an organization that, along with our customers, is making a difference to people’s lives all over the world. Our solution empowers everyday people with... [[ This...
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Tech-enabled Workforce Top of Mind at DistribuTech
Energy and utility providers are scrambling to differentiate services and provide better, more cost-efficient services to consumers. A big part of that effort will depend squarely on the ability to......
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How Actionable is Your Service Data?
Author: Katelyn Burrill If you ask most service executives if they are satisfied with the data they have available to make real time strategic decisions, the response will likely be, “No.” Typically......
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Three Steps to Building a Better Big Data Culture
The promise of Big Data and analytics seems simple enough. Collect as much disparate and unstructured data from as many sources as possible and analyze it in order to find new patterns, inform... [[...
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Field Service Management Market in High Gear – Are You Prepared?
The press for improvements in operational efficiency and the need to enable real-time collaboration among field technicians has the field service management technologies market poised to outpace... [[...
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CeBIT 2015: The Connected Economy Moves Closer to Reality
With the Connected Economy and Industry 4.0 the talk of the show, it’s been noted that for adoption to move forward, organizations will need to turn a windfall of data into actionable information.......
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Wearables Make Big Impact at Mobile World Congress, Here’s What You Need to Know
Wearable technology is taking a big leap into the enterprise mainstream thanks to innovation that’s improving the depth and breadth of devices along with a growing desire among organizations to... [[...
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Apple Watch Portends Big Things for Wearables in the Enterprise
Apple’s formal debut of the much-touted Apple Watch this week set off a spate of speculation about the device’s suitability for the consumers. Is it fashionable enough? Is it cool enough? Is it... [[...
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Workforce Management Analytics: Break/Fix Metrics
Author: Michael Pistone Reduce Service & System Downtime By Measuring these Key Metrics In a workshop this past year, we drilled down into the world of break / fix metrics which yielded an... [[...
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Do You Know Where Your Contractors Are?
Author: Katelyn Burrill We’ve all been there – you call the service provider as you patiently wait to find out where your technician is, and you get the response from the call center representative:......
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How Well Do You Really Know Your Contractors? Take the Quiz
Author: Dana Liberty Contractor Relationships – A Match Made in Heaven or You’ll Never Make it Down the Aisle? 9am. You feel it. That dreaded moment you have to send a list of service jobs to your......
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Talent, Data, Value: Key Takeaways from Services Executive Symposium
The general symposium theme of improving profitably through services partnership and customer commitment ran through much of the event’s discussions. The crux of those conversations congealed around......
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Room for Improvement Remains in Contractor Usage
The benefits of employing third-party contractors to round out services capabilities are well known, including greater scope and scale of serviceable regions and the efficiency benefits inherent to......
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ClickSoftware Salutes the Extreme Workers of the World
The world’s mobile worker population represents about 37 percent of the total workforce. That’s a lot of workers on the roads, in the field, making house visits, and in remote locations from oil... [[...
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What’s Driving Service Excellence? Learn More at Field Service 2015
Author: Stephen Timms @Sjtimms I am looking forward to attending Field Service next week, and hope you are too. At this year’s event in Palm Springs it’s important to focus on what’s really...
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Getting From Transactional to Long-Term: A Relationship Imperative
BOSTON — It’s springtime at last in the northeast, a time when our fancy lightly turns to … relationships. Through the corridors, keynote halls and session rooms at the Salesforce World Tour last... [[...
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How to Transform Third Party Contractors into Brand Ambassadors
Author: Jim Delande In today’s competitive environment, service organizations can no longer compete on price or product alone. They, instead, must work towards providing an exceptional experience.......
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Future for Wearables Just Keeps Getting Brighter
If you thought the wearable technology market might be cooling from its torrid pace in 2014, think again. While the wearables market may not quite match the stellar 140-percent growth in global... [[...
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How Can You Easily Manage Your Workforce Like an Expert?
Author: Mali Cohen-Denzinger It doesn’t matter if you have 50 employees or 5,000, all organizations now have access to industry leading solutions in the Salesforce1 platform combined with... [[ This is...
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Can technology give companies using third-party field service a live view?...
You took the plunge just over a month ago. Demand for your firm’s services had already been exceeding installation and maintenance capacity for a while. Hobbling along with makeshift solutions was...
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