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7 Ways Your Techs can Touch the Customer
In order to be customer-centric, you need to learn how to touch your customers in new ways. I don’t mean physically touching the customer. That’s still against the law in most countries. No, that... [[...
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Why You Need to Accommodate the Generation Mobile Workforce – Or Else!
By: Marco Raffaelli Young workers are now so used to being connected through mobile technology, they both demand it … and feel a little guilty about it. A new Harris Poll reveals that more than a... [[...
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Artificial Intelligence: Boom or Doom ?
By: Howard Lear On May 4th, ClickSoftware organized a panel debate in London to discuss the subject of ‘Assisted Intelligence vs. Artificial Intelligence”. The aim was to find out the potential......
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A Simple Guide to Evaluating Awards and Reports when Choosing a Software Vendor
We know that by the time our potential customers engage directly with us, they have already done their research. In order to ensure a thorough investigation, there are several vehicles to consider......
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Salesforce APP Party – Awesome People, Awesome Party, Awesome Promotion
We recently had the pleasure of presenting at the Salesforce AppExchange Awesome People Parties in both Chicago and London, and we had an AWESOME time! We were joined by some of SFDC MVP’s as well...
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Survey says: Today’s “on demand” economy brings new challenges in presenting...
Modern business practice, especially in the service industry, is in the midst of an evolution toward the use of “workers on tap” for service fulfillment, to the point where it’s not far-fetched to......
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Top 50 Resources on Big Data for Customer Service
Companies are relying on data for everything from pricing flexibility to customer preference management to discount targeting. It is clear that today’s executives need to be well versed in Big Data......
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The Top Reason Home Service Businesses Are Losing Customers and How To Avoid It
Guest Post: Software Advice Report Blog As it turns out, home service businesses have really impatient customers. We recently caught up with Justin Guinn of Software Advice, a website that...
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The Future of Utilities: Mobile Field Workforce Management Webinar
A few months ago ClickSoftware, with the brilliant minds at IDC, put on a Webinar that discussed the future of Utilities and where Mobile Workforce Management adds value. The Panelists were experts......
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Afraid of Moving to the Cloud? This Will Change Your Mind
By: Marco Raffaelli Many people are hesitant to venture into the unknown; the unproven. After all, why should we try out the new pizza place when the one down the street makes a perfect pie every... [[...
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What is Contractor Management? Software, Solutions, Common Challenges & More
A Definition of Contractor Management Contractor management refers to the managing of outsourced work performed for an individual company. It is increasingly common for industries to rely upon... [[...
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I Need Your Clothes, Your Boots, and Your Motorcycle – the A.I. Debate Continues
(Terminator 2: Judgment Day, Lionsgate Films, 1991) By: Howard Lear If you randomly ask someone, “Are you afraid of artificial intelligence?” you may well get a response like “Well, um…” followed by......
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Can the Cloud Close the Gap for a Better Customer Experience?
There are two things going on here. The Cloud. And the Customer Experience. It seems that everyone is on the cloud nowadays. Is that a good thing? Maybe. But the most important thing here is......
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Mobile Apps in the Workforce: Overcoming Challenges to Reap the Benefits of a...
As more companies and organizations go mobile, executives and managers need solutions for better managing field workers, office staff, and back-office functions and systems. Similarly, all of the... [[...
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Who’s On First….With Contracted Mobile Workers
By: Howard Lear The question of Who’s on First, crosses all boundaries – going far beyond any one particular setting or particular country or sport. It’s a universal question that countless... [[ This...
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Top 50 BYOD Resources – BYOD Security, Policy, Trends & More
There are several advantages to implementing a bring your own device (BYOD) program in your organization, including lower overhead and giving employees the opportunity to work on devices with which......
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6 Things We Love to Locate – GPS Positioning and Geotagging
By: Marco Raffaelli In the Information Age, we’ve become accustomed to knowing everything about anything in the click of a button. Search engines harness the immense power of the internet to provide......
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What Type of Cloud is Your Business?
(Photo courtesy: http://community.netapp.com/t5/Pan-EMEA/Cloud-Types-for-Observers/ba-p/83851) The cloud. What is it? Where is it? Is it all around us? Is it above us? Can we trust or believe in... [[...
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Using Vehicles and Fleet Tracking As Your Visibility into the Field
On July 23rd, ClickSoftware and Fleetmatics hosted a webinar titled “How Integrating Data from an Enterprise Class Workforce Management Solution with GPS Tracking Maximizes Performance”. For the... [[...
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Customer Service in the Age of Social Media
How many times have you seen this scene? A contrite CEO or business leader on television or issuing a statement apologizing for bad customer service. The local media doesn’t care that this same... [[...
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