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Top 50 Resources for Managing Your Workforce in the Cloud
Even as recently as a couple of years ago, companies and organizations were leery of shifting business practices to the cloud. Concerns about security and server downtime ranked as some of their top......
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EMBRACE OR FEAR?
The A.I. Dilemma On May 4th, ClickSoftware organized a panel debate in London concerning the topic of A.I., under the heading “Assisted Intelligence vs Artificial Intelligence”. The panel was... [[...
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Introducing FieldExpert, New Salesforce Wear App for Apple Watch
By Matt Wolf, Alliances Director, ClickSoftware Today, ClickSoftware launched FieldExpert for the Apple Watch on the Apple App Store and Salesforce AppExchange, empowering businesses to connect with......
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September is the Worst Month for Customer Service Providers
It is that time of year again, when those cities across the U.S. that have multiple colleges (I.e., Boston, Atlanta, Chicago, Washington, D.C. and Philadelphia) go through the annual influx of new......
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6 Customer Service Scheduling Mistakes That Are Costing You Money (And How to...
Efficient, convenient customer service scheduling is critical to your organization’s success. In the age of the customer, you need to exceed, or at the very least meet, all of your customers’... [[...
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What Will Customer Service Look Like in 20 Years?
Companies creating a memorable customer service experience today have a competitive edge. By 2035, what is now considered ‘above and beyond’ customer service will be table stakes. Even... [[ This is a...
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Wearable Technology and Customer Service: 50 Innovative Examples
Wearable Technology and Customer Service: 50 Innovative Examples Remember watching cartoons and movies as a kid and seeing all of those awesome tech devices and wishing you could have one (or two,......
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48 Things Your Field Techs Can Do with a Mobile Phone
48 Things Your Field Techs Can Do with a Mobile Phone Your techs should be using their mobile phones like little portable offices. And with all the apps available out there, they can virtually do... [[...
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50 Great Customer Service App Marriages from the AppExchange
To make the most of Salesforce, companies and organizations are choosing and adding apps from the AppExchange. One category of AppExchange apps that we at ClickSoftware love is the Customer Service......
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Mobility Going Forward: One Device to Rule Them All
Back in January we held a competition, inviting clients to submit photos of mobile workers in extreme environments. We received many awe-inspiring shots from around the globe of men and women...
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Why Field Service Companies Should Yelp for Reviews
The voice of the consumer is louder than ever. One misstep resulting in a negative online review could cost your company serious revenue, as you not only need to worry about the loss of one...
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7 Ways to Make Sure Your Smart Meter Roll-out is Successful
The roll-out of smart meters is no doubt one of the most ambitious large-scale projects, not least because of the large number of stakeholders involved – the EU, government bodies, Utility providers......
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Field Supervisor and How they can Clear Bottlenecks Using this App
By: Gil Bouhnick Modern mobility makes each and every one of us more efficient while on the move. Executives respond to burning matters when they are traveling, IT managers monitor their servers’... [[...
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30 Experts Reveal the Most Important Service Metrics for Companies to Track
How do you evaluate your company’s service delivery? There are a variety of metrics you can track, but each organization may have different Key Performance Indicators (KPIs) that provide a true... [[...
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Are You Being Served? The Influence of Robotics on the Service Industry
Robotics has changed the world many times over, especially in the manufacturing industry, but it appears that robots are being set up to take over the service industry as well. Granted, perhaps the......
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How Great User Interfaces can be Translated into Pure Money
Guest Author: Gil Bouhnick As individuals we all understand the value of a great user interface. Usability is key for every product we use, whether it’s a software or a physical one. If it’s... [[...
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Is Cloud the Next Frontier for Workforce Management?
The cloud is a buzz word on everybody’s lips at the moment and many see it as a new and exciting opportunity for field service management. According to research by Frost and Sullivan the field... [[...
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The Customer is Always Right: Becoming a Company Focused on Service Quality
Superior customer service is imperative to the success of every business. Customer expectations for service are shifting – If you want to continue to grow as a business, delivering value through... [[...
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No mega features, no surprises – Evaluating the new Android and iOS platforms
Guest Blogger: Gil Bouhnick On first look, the new Android 6 on a Nexus device looks exactly like previous versions of Android. On first look, the new iOS9 on an iPhone 6 device also looks exactly......
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Kordia uses Cloud to enhance their field service and solve problems they...
Cloud technology has increasingly become essential to business operations, especially those involving a large number of employees in the field rather in the office. In addition, it allows a...
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